Reworking PNC's in-app Help Center — used by 10M monthly visitors — so users can find branches and request callbacks without friction.
A labor-saving tool that lets doctors upload and edit surgical videos — designed 0-to-1 with a small cross-functional team in a one-month sprint.
Redesigned PNC's external transfer flow, cutting a multi-day verification wait to minutes and lifting connected-account rate 35% for 544K+ users.
